Privacy Policy
Last Updated: May 23, 2025
N. Mahi Film Production (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the N. Mahi Film Production OTT App (“App”). By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
We may collect the following types of information when you use the App:
a. Personal Information
- Account Information: When you create an account, we may collect your name, email address, phone number, billing information, and other details you provide.
- Payment Information: When you subscribe, we collect payment details (e.g., credit card or other payment method information) through third-party payment processors. We do not store full payment details on our servers.
- User-Provided Content: Information you voluntarily provide, such as feedback, reviews, or communications with our support team.
b. Automatically Collected Information
- Usage Data: We collect information about your interactions with the App, such as pages visited, Content viewed, search queries, and time spent on the App.
- Device Information: We may collect details about your device, including IP address, browser type, operating system, device type, and unique device identifiers.
- Location Data: We may collect general location information (e.g., country or region) based on your IP address to customize Content and comply with regional restrictions. Precise location data is not collected unless authorized by you.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized Content or advertisements.
c. Information from Third Parties
We may receive information about you from third-party services, such as payment processors, analytics providers, or social media platforms, if you link your account or interact with our App through those services.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide and Improve Services: To deliver Content, process subscriptions, manage your account, and enhance the App’s functionality.
- Personalization: To recommend Content based on your preferences and viewing history.
- Payment Processing: To facilitate subscription payments through third-party payment processors.
- Customer Support: To respond to inquiries, feedback, or technical issues.
- Analytics and Performance: To analyze usage trends, monitor App performance, and improve our services.
- Marketing and Communications: To send promotional offers, newsletters, or updates, where permitted by law. You may opt out of marketing communications.
- Legal Compliance and Security: To comply with legal obligations, enforce our Terms, and protect the App from fraudulent or unauthorized activity.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors (e.g., payment processors, cloud storage providers, or analytics services) who assist in operating the App, subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or government authority in Raipur, Chhattisgarh, or to protect our rights, property, or safety, or that of our users.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to this Privacy Policy.
- With Your Consent: When you explicitly authorize us to share your information.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect App functionalities. Types of cookies we use include:
- Essential Cookies: Necessary for the App’s operation.
- Analytics Cookies: To track usage and improve services.
- Advertising Cookies: To deliver personalized ads, where applicable.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and you are responsible for securing your account credentials.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations in Raipur, Chhattisgarh, or resolve disputes. When no longer needed, we will securely delete or anonymize it, unless required by law.
7. Your Rights and Choices
Under applicable laws in Raipur, Chhattisgarh, you may have rights to:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion, subject to legal obligations.
- Opt-Out: Opt out of marketing communications or certain data processing.
- Data Portability: Request a copy of your data in a structured format.
To exercise these rights, contact us at official@nmahifilmsp.com. We will respond within the timeframes required by law, subject to verification.
8. International Data Transfers
Your information may be processed or stored in countries other than India, where data protection laws may differ. We ensure appropriate safeguards, such as standard contractual clauses, to protect your data during such transfers.
9. Children’s Privacy
The App is not intended for users under 18. We do not knowingly collect personal information from children. If we learn a child has provided information, we will delete it promptly.
10. Third-Party Links and Services
The App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before interacting.
11. Changes to This Privacy Policy
We may update this Privacy Policy, with changes posted on the App. Your continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
- Email: official@nmahifilmsp.com
- Mobile: +91 70006 59652
- Address: N. Mahi Film Production, Bhatagoun, Raipur, Chhattisgarh, India
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST. We aim to respond within 48 hours.